Step 1: Get Registered
Create or log in to Your Pet & You account.

Step 2: Get Offer
Find your rebate offer to redeem under the Rebates section of Your Pet & You.

Step 3: Get Verified
Tell us about your pet, you, the product(s) you purchased and upload your invoice, so we can validate your rebate. 

Step 4: Get Rewarded
Once your submission is validated, you'll get to choose whether you want your rebate delivered to you through email or mail.

If you are unable to process the rebate online, please use the mail-in form.

To track a rebate, please click “Track your rebate” on the rebates page and complete the required fields. Once all required fields are completed, please click “Track”.

We are sorry to hear that the processing of your rebate seemingly takes longer than you expected. It is likely that your submission is still being processed. Your status information will not be available until your submission has been processed. Typically this will take 2-4 weeks from the time we receive your submission. If your submission is more than 4 weeks ago, please call 877-246-7654 for assistance.

Please refer to the official terms and conditions and allow for the allotted time as indicated therein. If a submission is submitted online, it will approximately take 1-2 weeks to process. If a submission is sent through mail, it will approximately take 6-8 weeks to process. Please check your email for updates or track your rebate submission on the rebates page.  

An Offer Code (or Promo Code) is a unique identifier for a specific rebate offer. This code can be found on the material that advertised the rebate (printed and digital).

Please verify, if the offer code was entered exactly as it is printed. If it still does not work, please call 877-246-7654 for assistance.

Unfortunately, not all products can be eligible for a promotion at all times. Please review the terms and conditions for the promotion to determine what products are eligible for a promotion.

No, if you have multiple rebates to submit, please submit them one at a time. At the end of each rebate submission, you’ll be asked if you would like to submit another rebate. If you select to submit another rebate, it will take you back through the submission process. Offer(s) are limited to 10 rebates per household per offer.

Yes. Each specific offer code will have a set time frame wherein you may participate in the offer. Please refer to the specific terms and conditions for each offer to obtain this information.

Unfortunately no, this will not be possible. If the deadline for submissions has passed, you will not be able to qualify for the rebate.

The charity donation option is only available to those who submit online and is not accessible to those who submit a rebate through our mail-in form process. You can choose to donate either your full rebate amount or 50% of your rebate amount to a registered charitable organization (501c3) in the United States of America. The amount you choose to donate will be deducted from your rebate total. The remaining reward funds, if any, will be delivered on a prepaid card or check depending on your rebate preference. The selected amount will then be given to a registered charitable organization on behalf of Elanco. The donation is given by Elanco and not by the individual submitting the rebate; therefore, this is not a tax-deductible donation for the individual submitting the rebate offer.

For 2022, Elanco has chosen to partner with two charitable organizations, Southeastern Guide Dogs and IndyHumane, as both align with our own efforts at Elanco in building a better world for pets and their people. Donations will be split evenly between the two charities at the end of the year.

Southeastern Guide Dogs is a national organization that trains and provides guide dogs, service dogs, and skilled companion dogs to people with vision loss, veterans with disabilities, and children with significant challenges free of charge. Learn more at guidedogs.org.

IndyHumane, located in the heart of Indianapolis, Indiana, is committed to ending the cycle of pet overpopulation by providing affordable pet ownership and ensuring the well-being of animals. Learn more at indyhumane.org.

Elanco is committed to improving the health and well-being of people and animals.  While there are many nonprofits that align with this commitment, both Southeastern Guide Dogs and IndyHumane have been identified as our 2022 partners as they work to better the lives of pets and their people. Elanco has had a long partnership with Southeastern Guide Dogs throughout the years and IndyHumane is right in the heart of the community that Elanco’s new headquarters will call home in Indianapolis, Indiana.

Required documentation must be provided in order to process a valid submission. If you do not provide the required documents, your submission will unfortunately be invalid. Please contact your veterinarian to request a copy of your invoice.

For other questions about your rebate, please call 877-246-7654. We are here to serve you between the hours of 8:00a.m. - 8:00p.m. EST Monday - Friday and 10:00a.m. - 6:00p.m. EST Saturday or you can email us at any time at ElancoRebates@apfco.com and we'll respond as soon as possible. If your rebate question relates to the prepaid card you received, please direct those questions to 1-866-230-3809 or visit the "Contact Us" page at prepaiddigitalsolutions.com for additional support.

Unfortunately, each rebate program has specific limits as it relates to the number of submissions that can be received from the same household/ address/ person. Your submissions seemingly exceeded the allowable limit. If you believe this is a mistake, please call 877-246-7654 for assistance.

A detailed receipt (veterinary invoice) showing the description of the product purchased must be uploaded to qualify for the rebate. Unfortunately, credit card receipt is not sufficient.

Please submit a copy of your original licensed veterinary invoice that shows proof of Elanco product(s) purchased. Once you have the correct file(s) available, you can resubmit your rebate online using the same process you completed originally.

Check your email inbox and junk/spam folder. Rebate-related emails will come from ELANCO US INC sendmail@apmailer.com. If you chose a digital check, you will receive an email from: apfmailer@apmailer.com. If you chose to get your rebate through a prepaid card, then you should be receiving an email from: notification@elancorebates.com where you will need to choose in that email whether you'd like your card sent through physical mail or virtually through an email. Once you select a digital or physical prepaid card you will receive emails from the domain of: @prepaiddigitalsolutions.com for all payment updates. If you are still having trouble, please call at 877-246-7654 or email at ElancoRebates@apfco.com.

An iRcheck is a fast, easy and convenient way to receive your rebate. It is not an electronic check, but it functions much the same way that a check mailed to you via the post office works. Simply print the iRcheck and deposit it into your bank account with your mobile deposit app.

Yes, we do have product combination offers. Please filter available offers by our "Mix & Match Offers" filter to learn about our current combination offers.

A Digital Token is an email, which contains a 14-digit alpha-numeric code. When you click the link or enter a valid code, you can choose from various prepaid card products approved for the program.

Unfortunately, you can’t buy a Prepaid Digital Token yourself. Prepaid Digital Tokens are distributed by Program Sponsors to you as a reward or incentive.

Yes, the Prepaid Digital Token has an expiration date, following the offer's terms and conditions. Prepaid Digital Tokens can’t be used after expiration, so please remember to submit your request prior to the stated date.

For your security, it’s important that passwords and usernames are unique and hard to guess.

Digital Wallet username rules:

• Your username and password can’t be the same.
• Your username must be at least 6 characters and no more than 50 characters.
• Your username can have letters, numbers and special characters, but no spaces.
• Letters within your username aren’t case sensitive. If you enter your username as lowercase the first time and uppercase later, both will work.
• You can use your email address for your username, or something else if you’d like.

Digital Wallet passwords rules:

• Your password can’t be the same as your username.
• Your password must be at least 7 characters and no more than 32 characters, including spaces.
• Your password must have at least 1 uppercase letter, 1 lowercase letter and 1 number.
• Your password can have special characters and symbols.
• Letters within your password are case sensitive.

This checkbox is part of reCAPTCHA, which is a test used by many financial and e-commerce websites to protect the sites and their users from automated fraud robots, or “bots”. The test helps the website tell humans and bots apart because it’s easy for humans to solve but hard for bots and other malicious software to figure out. CAPTCHA helps us protect your information and this website.

This security protocol is part of CAPTCHA, which is a test used by many financial and e-commerce websites to protect the sites and their users from automated fraud robots, or “bots”. The test helps the website tell humans and bots apart because it’s easy for humans to solve but hard for bots and other malicious software to figure out. CAPTCHA helps us protect this website and your information.

You can reset your password by clicking on the Forgot Your Username or Password? link on the home page. You will need to enter your username and answer the Challenge Question you set up when you created your Wallet. If your answer matches, we will email you a temporary password. Please use it and pick a new password when you log in. Please be aware that the temporary password might expire, if not used in due time.

Your address will be used to mail a physical plastic card or a check to you. If you choose to get a prepaid card, the address is also an important part of making sure you can use your virtual or physical card successfully. Most web merchants run address verification when you check out, to make sure that the address of the card and the address you give the merchant are a match. If you move or need to make an address correction for any reason, you can edit the card address at any time.

If you need to make an address correction for any reason, log into your Wallet, go to the Menu and click Profile. Here, you can edit your Wallet address, which means that the next card you add to your Wallet will use this address. You can also update the address of an individual card by clicking on a card in your Wallet or clicking on the original email that was sent to you. Then, select the Edit option, next to the address.

Your information will be used to create, deliver and service your card. We will never sell it to other companies or use it to market to you.

You may be sent a verification email when giving your profile information, which helps us verify your identity and protect your card. If you don’t get the email within one minute, check your junk mail or spam folders first. You can also click Resend to have another email sent.

We are sorry to hear this. We will send you an email when your card ships to let you know it’s on the way. You should get this email within just a few business days of making your choice. Then, allow standard mailing timeframes for your card to arrive. In the event that you’ve waited and still haven’t gotten your card, please send us an email by visiting us at prepaiddigitalsolutions.com and going to our 'Contact Us' page or call us at +1 (877) 325-8444.

First, please check your junk mail or spam folder for an email sent to you by @elancorebate.com. If you can’t find it, please send us an email by visiting us at prepaiddigitalsolutions.com and going to our 'Contact Us' page or call us at +1 (877) 325-8444. Swift Prepaid Solutions is the Service Provider for your Card Account. Your Program Sponsor is a Client of Swift Prepaid and contracted with us to issue and service your Card Account.